Harper Collins | BlueBolt

HarperCollins Christian Publishing CASE STUDY

Turning the Page on Outdated Systems.

About
Harper
Collins

Client

HarperCollins

Website

harpercollinschristian.com

Unique Pricing Needs

Volume discounts based on customer type, title, and other unique factors, along with specialty pricing for tax exempt customers

Integrated Systems

Integration to their JD Edwards ERP & CRM for continuous data sync between both the B2B and B2C sites, each with their own rules, respectively

Custom Development

Migration of the order and customer histories that had been stored locally in their Magento environment, requiring significant effort to create custom migration scripts

Implementation

After running their eCommerce stores on Magento technology for years, the HCCP team grew tiresome of the continual challenges that came with application updates, security issues, and the overall amount of support necessary for application and infrastructure issues. Through an exhaustive review of eCommerce technologies, they ultimately decided to move forward with the Shopify Plus platform for its flexibility, ease of use, and stability. And after nearly a year of trying to get a Shopify Plus solution off the ground with another vendor, HCCP stakeholders partnered with BlueBolt for our expertise with both B2C & B2B focused eCommerce development and execution on the Shopify Plus platform. Through a Discovery process, the BlueBolt team worked with HCCP to understand current business processes and order flows, and provided strategic guidance to make these processes more efficient and reduce complexity.

Leveraging the native functionality and Shopify Plus Scripts, BlueBolt developed custom functionality related to product metadata, customer accounts, customer groups, bulk purchasing, and checkout. When it came to the integration of JD Edwards for Catalog, Orders, and CRM, the BlueBolt team leveraged the Shopify Plus API to call the HCCP custom middleware system. The BlueBolt and HCCP teams worked in tandem to quickly plan, develop, and test the elements as they were being developed. While challenges arose over the course of the implementation, solutions were quickly found through custom scripting and apps to complement Shopify capabilities.

Success!

From the onset of the engagement, the team was faced with a looming Magento license termination and needed to migrate to Shopify Plus quickly. Together, the BlueBolt and HCCP teams crafted a launch plan in the 4th week of the engagement, ensuring that the launches would be on time with zero disruption to the HCCP business.

Leveraging the native functionality within Shopify Plus, BlueBolt delivered both www.churchsource.com and store.faithgateway.com in 6 weeks, in advance of their Magento license expiration. Since that time, conversions have been up 2%, AOV has increased around 14%, and calls into Customer Service for support in placing orders have steadily been decreasing due to increased automation.

Services Provided

Strategic Roadmap Development
User Experience & Functional Design
Creative Design
Custom Development
Systems Integration
Business User & Developer Training
Post-Launch Technical Support
Account Management

UP NEXT

Epic Games – Leveling Up Customer Engagement with Digital Solutions

Back to Our Work