Overview and Goals
After running their eCommerce stores on Magento technology for years, the HCCP team knew they needed an upgrade. Operating as both a B2B and B2C eCommerce business, HCCP needed to make sure their chosen platform provided features such as:
Unique Pricing Needs
Volume discounts based on customer type, title, and other unique factors, along with specialty pricing for tax exempt customers
Integration to their JD Edwards ERP & CRM for continuous data sync between both the B2B and B2C sites, each with their own rules, respectively
Migration of the order and customer histories that had been stored locally in their Magento environment, requiring significant effort to create custom migration scripts
Through a Discovery process, the BlueBolt team worked with HCCP to understand current business processes and order flows, and provided strategic guidance to make these processes more efficient and reduce complexity.
The BlueBolt and HCCP teams worked in tandem to quickly plan, develop, and test the elements as they were being developed. While challenges arose over the course of the implementation, solutions were quickly found through custom scripting and apps to complement Shopify capabilities.
From the onset of the engagement, the team was faced with a looming Magento license termination and needed to migrate to Shopify Plus quickly. Together, the BlueBolt and HCCP teams crafted a launch plan in the 4th week of the engagement, ensuring that the launches would be on time with zero disruption to the HCCP business.
Leveraging the native functionality within Shopify Plus, BlueBolt delivered both www.churchsource.com and store.faithgateway.com in 6 weeks, in advance of their Magento license expiration. Since that time, conversions have been up 2%, AOV has increased around 14%, and calls into Customer Service for support in placing orders have steadily been decreasing due to increased automation.
- Strategic Roadmap Development
- User Experience & Functional Design
- Creative Design
- Custom Development
- Systems Integration
- Business User & Developer Training
- Post-Launch Technical Support
- Account Management