Leveling Up Customer Engagement with Digital Solutions.
About
Epic
Games
Epic
Games
Client
Epic Games
Website
epicgames.com
Category
eCommerce
Overview and Goals
Due to the nature of their business, Epic Games has a need to consistently and effectively connect with their customers and individual software developers on best practices when using their technology platform. These connections are meant to engage their target audiences to increase adoption of Epic’s own Unreal Engine. Because of this, the Epic Games team knew that to remain competitive and build loyalty, they were going to need more than just a website. They needed a digital destination that would enable better, more meaningful interactions with their users.
Consistent Experience
Share knowledge, best practices, and updates consistently and effectively with their customers and individual software developersIncrease User Adoption
Engage their target audiences to increase adoption of a specific product: the Unreal EngineBecome a Digital Destination
To remain competitive and build loyalty, they needed a digital destination that would enable better, more meaningful interactions with their users
Implementation
Epic Games engaged BlueBolt to create the Unreal Engine Online Learning platform, a custom Learning Management System (LMS) that provides resources for users and educates them on their software tools and offerings. Specifically, Epic Games needed a much more efficient way to provide platform training and manage their educational content. They wanted to provide an easy way for users to track their progress and understand requirements, all while getting the information they need to strenghten their skills.
The system has individualized learning paths according to user industry, user role, workflow, and engine concept. All videos and classes are categorized by level of expertise and type of video. Videos are also grouped together into series called classes that are organized in chronological order.
The Unreal Engine Online Learning platform was built using the DNN Evoq CMS. BlueBolt used the Liquid Content functionality within Evoq to accomplish the user interface for adding videos and providing categorization. Several webpages were developed as Single Page Applications (SPA). The use of the SPA technique within a large portion of the project ensures that usability was optimized and provides a better overall user experience.
Success!
Through the work that BlueBolt provided, Epic games was able to provide a significantly enhanced and intuitive experience for developers seeking to engage in a training path with the Unreal Engine. Prior, the content was disparate and it was not easy for an end user to navigate the necessary courses and learning to accomplish their goals with the platform. Further, with the new platform built by BlueBolt, administrators within Epic Games have a much easier time uploading content and creating the course path for the global audience. The new Learning Management platform has been launched globally, with multi-lingual capabilities and developers engaging from around the world.
Services Provided
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Requirements Definition
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User Experience & Functional Design
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Platform Development
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